Enabling SMTP Authentication

Outlook Express (5.0 through 6.0)

Outlook 98

Outlook 2000

Netscape 4.x

Netscape 7.x

Eudora

Helpful Hints

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1. Open Outlook Express

2. From the Main Menu, select "Tools", then "Accounts"

3. Select the "Mail" tab

4. Click ONCE on your e-mail account name to select it. Select "Properties"

5. Select the "Servers" tab

6. Check the box labeled "My server requires authentication"

7. Click "Settings"

8. Verify "Use same settings as my incoming mail server" is selected. Click "OK"

9. Click "OK" in the "Properties" window

10. Click "Close" in the "Internet Accounts" window

11. Create and send a new message to your own e-mail address

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1. Open Outlook.

2. From the Tools menu, select Accounts.

3. Select the Mail tab.

4. Select your e-mail account and then click Properties.

5. Select the Servers tab.

6. Select the My server requires authentication check box, and then select Settings.

7. Verify that Use same settings as my incoming mail server is selected.

8. Select OK to save settings and close the Outgoing Mail Server window.

9. Click OK to close the Properties window, and then close the Accounts window.

10. Create and send a new message to your own e-mail address.

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Instructions for Microsoft Outlook 2000 for Windows:

1. Open Microsoft Outlook.

2. From the Tools menu, select Accounts.

3. Select the Mail tab.

4. Select your e-mail account, then select properties.

5. Select the Servers tab.

6. Select the “My server requires authentication” check box.

7. Select Settings.

8. Verify that Use same settings as my incoming mail server is selected.

9. Select OK to save settings, Close the Properties window. A message window appears.

10. Click OK to close the message window, then Close the Internet Accounts window.

11. Restart Microsoft Outlook.

12. Create and send a new message to your own e-mail address.

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Due to an SMTP Authentication compatibility issue with Netscape 4.5 – 4.8, after you make the settings change below, you are required to input your password for the first e-mail message you send every time you open your Netscape e-mail program (Netscape Messenger).

1. Open Netscape Messenger.

2. Click on Edit , and select Preferences

3. Choose Mail & Newsgroups from the list of options.

4. Click the "+" simbol to the left of Mail & Newsgroups and select Mail Servers

5. In the right pane under outgoing mail server, you will see Outgoing mail server username. You will need to have your username without the "@friend.ly.net" entered in the space provided, then click OK.

There are many sites for downloading the latest version of the e-mail program of your choice. For example, you may download Netscape 7 from http://browsers.netscape.com.

1. Open Netscape Messenger.

2. From the Edit menu, select Mail & Newsgroup Account Settings.

3. Select Outgoing Server (SMTP) from the list in the left pane.

4. Place a check in Use Name and Password.

5. Enter your user name in the Outgoing mail server user name box.

6. Select OK.

7. Create and send a new message to your own e-mail address.

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Instructions for Eudora for Windows

Eudora 4.3 and higher support SMTP Authentication. It is turned on by default in Eudora. If you are running a version of Eudora older than 4.3, you must upgrade to be able to send mail. The latest version of Eudora can be forn here: http://www.eudora.com/download/

If you have an up to date version of Eudora and are still experiencing difficulty sending mail, please try the following steps:

1. Open Eudora.

2. Select Options from the Tools menu.

3. Select Getting Started from the Category list on the left.

4. Place a check in "Allow authentication."

5. Click OK.

6. Create and send a new message someone outside Friendly Net to test the setting.

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HELPFUL HINTS

If you have attempted the update and encountered problems, please review the following Helpful Hints:

1. MULTIPLE COMPUTERS. Make sure you update the settings on all of the computers you use to access your Friendly Net e-mail account.

2. OUTDATED E-MAIL PROGRAM. Check the version number of your e-mail program. You may be using an outdated e-mail program that does not accept the new settings. If you are using Microsoft Outlook Express 4.0 or lower, or Netscape 4.0 or lower, you will need to upgrade to a more recent version. Microsoft Internet Explorer (which includes Outlook Express), Outlook Express for Mac upgrades are free.

To download or order a CD, visit
http://www.microsoft.com/windows/ie/downloads/default.asp for the latest Windows-based version of Microsoft Internet Explorer (including Outlook Express) or Mac users, visit http://www.microsoft.com/mac/downloads.aspx for Outlook Express.

Once you've installed the updated version of Internet Explorer (including Outlook Express) or Outlook Express for Mac on all the computers you use to access your Friendly Net e-mail, make sure to update your e-mail settings using the instructions above.

3. TRY ONE MORE TIME. If you believe you've updated the settings on all of the computers you use to access your Friendly Net email, we respectfully ask that you go through the settings change instructions one more time, making sure you are following the steps for the correct version of your e-mail program, taking care to follow each step exactly, and ensuring there are no typographical errors in the server names you enter. At the end of the update, send a test message to your own e-mail address. If the settings change was performed successfully, you should have no trouble sending or receiving your test message. (NOTE: you may have to enter your username and password to send the test message.)

4. NEED HELP? If you've attempted the settings update and encountered problems or are unable to send or receive mail, please contact us at 410-643-4606 and we will be happy to assist you.

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