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Q: What is SPAM?
A: The word SPAM refers to any unsolicited mail in your e-mailbox. This
can be unwanted advertisements, etc.
Q: Can I request to have my mailbox pre-filtered
for SPAM?
A: Yes. While it is impossible to fully eliminate SPAM, we have have a
FREE service available to our @friend.ly.net mailbox holders. We will
examine any incoming mail addressed to you by checking for adherence to
the latest Internet Mail specifications. If a message is sent from a known
SPAMMER or does not adhere to Internet mail standards, we will hold that
mail in a queue for a period of one week. Those who request to have their
mail pre-filtered can periodically log into our web site and check for
any messages in the spam queue that may be valid. If the message is not
claimed within one week, it will be discarded. Subscribers should note
that it may be possible that a wanted mail message may be caught in the
spam filter in the event that the sender is not adhering to latest Internet
mail standards. This service does not guarantee that all spam will be
intercepted or that only spam will be filtered; however, many clients
have found this service extremely useful with little
or no negative effects.
Q:How can I check for messages in the SPAM queue
that were addressed to me?
A: You can go to: http://spamq.friend.ly.net/spamqueue/index.php
and enter your e-mail address in the Search the SPAM Queue field to get
a list of messages addressed to you but are currently
being held because they fit the SPAM mail profile.
Q: How can I request that a sender's addressed
be placed on our block list to prevent this sender from sending to anyone
on our network ?
A: You can forward any unwanted SPAM to spamblock@friend.ly.net The address
will be prevented from sending mail to anyone on our network. Please note
that often times, spammers will use several different e-mail addresses.
Q: Is there a limit on how big of a file I can
send?
A: We do not limit the size of attachments you send; however, receiving
networks may. For example, while you can send any size you want, most
people have a 10MB disk space limited and are unable to accept attachments
over this size. If you want to send a large file, you might consider contacting
us to discuss alternative options.
Q: I keep getting a bounced message.
A: When a message is returned, the reason for the return is usually stated
in the returned message. If you are unsure how to read this, please forward
the returned message to help@friend.ly.net and one
of our staff members can assist you.
Q: My friend is trying to e-mail me and she/he
says that the message keeps getting returned.
A: There can be several reasons why this is happening. When a message
is returned, the reason for the return is usually stated in the returned
message. If you are unsure how to read this, please forward the returned
message to help@friend.ly.net and one of our staff members can assist
you.
Q: When I try to check my e-mail, only part of
my messages will come through -- it keeps 'getting stuck' on the middle
and never finishes downloading to my computer.
A: This may be the result of a bad message header. The first thing to
try is to close your current e-mail tool, open up a browser such as Internet
Explorer or Netscape, and log into your @friend.ly.net mailbox using our
WEBMAIL system. Delete any
unwanted or suspicious messages, log out, and then try to download your
messages as you normally would. If the problem persists, please contact
us so we can help determine the problem.
Other Frequently Asked Questions
Q: I keep getting unwanted messages from this mailing
list. How can I remove my name from their list?
A: Usually, list e-mail supply you with information/instructions of how
to remove your name off of a mailing list at the bottom of the message,
in small print. You should follow these instructions to properly and indefinitely
remove your address from their list. If you can't find this information,
you might try going to their web page to learn how to do this. If you
are still getting messages form this same list, you can try forwarding
the message to spamblock@friend.ly.net or to forward the message
to us to see if we can help.
Q: I subscribe to a mailing list and their postmaster
has sent me a message saying that my mail keeps getting rejected.
A: When a message is returned, the reason for the return is usually stated
in the returned message. If you are unsure how to read this, please forward
the returned message to help@friend.ly.net and one
of our staff members can assist you.
Q: Can I access my e-mail account while I am away
from my computer?
A: Absolutely. We offer WEBMAIL service which allows you to get your messages
via any Internet Connection, worldwide. All you have to do is open up
Internet Explorer or Netscape and go to our home page located at: http://www.friend.ly.net
or http://webmail.friend.ly.net
and enter in your e-mail address and password.
Q: How can I reduce all this junkmail that is filling
up my mailbox?
A: We suggest requesting that your address be added to our spam filtering
program. Please send request to: staff@friend.ly.net
or by going to our spam block page: http://support3.friend.ly.net/cgi-bin/chkspam-unix.pl
Friendly Computer Systems, Inc.
& Friendly Network
1383 Main Street, Suite 201
Stevensville, MD 21666
(410) 643.4606 • (410) 639.7799 • fax: (410) 643.4216
© 2002, Friendly Computer Systems, Inc. To report problems with this web site, please e-mail webmaster@friend.ly.net